{"id":2608,"date":"2023-10-10T16:15:45","date_gmt":"2023-10-10T15:15:45","guid":{"rendered":"https:\/\/www.mymxdata.com\/?page_id=2608"},"modified":"2026-07-24T18:13:57","modified_gmt":"2026-07-24T17:13:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/mymxdata.com\/en-us\/faq\/","title":{"rendered":"Frequently Asked Questions | MX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2608\" class=\"elementor elementor-2608\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c181070 e-flex e-con-boxed e-con e-parent\" data-id=\"3c181070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b495b1 elementor-widget elementor-widget-html\" data-id=\"0b495b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-header-logo-dark=\"\" id=\"mxf-root\">\n<style>\n\n\n\n#mxf-root{\n  --mag:#de097f;\n  --mag-soft:#ff4fae;\n  --mag-deep:#a30560;\n  --aqua:#14e0c0;\n  --aqua-deep:#0aa88e;\n  --blue:#3d7bff;\n  --ink:#12081d;\n  --ink-2:#4d4460;\n  --paper:#ffffff;\n  --paper-2:#faf7fc;\n  --line:#eee6f2;\n  --dark:#120a1c;\n  --dark-2:#1b1029;\n  --dark-card:#211534;\n  --dark-line:rgba(255,255,255,.10);\n  --dark-text:#f6f1fa;\n  --dark-muted:#b8adc7;\n  --shadow:0 24px 70px rgba(18,8,29,.12);\n  --wrap:min(1380px,calc(100% - 48px));\n  --font:'Manrope',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;\n  --mono:'JetBrains Mono',ui-monospace,'SFMono-Regular',Menlo,monospace;\n  --header-overlap:180px;\n  position:relative;\n  isolation:isolate;\n  display:block;\n  width:100vw;\n  max-width:100vw;\n  margin-left:calc(50% - 50vw);\n  overflow-x:clip;\n  background:var(--paper);\n  color:var(--ink);\n  font-family:var(--font);\n  -webkit-font-smoothing:antialiased;\n  text-rendering:optimizeLegibility;\n}\n#mxf-root *,#mxf-root *::before,#mxf-root *::after{box-sizing:border-box;margin:0;padding:0;}\n#mxf-root img,#mxf-root svg{display:block;max-width:100%;}\n#mxf-root button,#mxf-root input{font:inherit;}\n#mxf-root button{cursor:pointer;}\n#mxf-root a{color:inherit;text-decoration:none;}\n#mxf-root ul{list-style:none;}\n#mxf-root .screen-reader-text{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important;}\n#mxf-root h1,#mxf-root h2,#mxf-root h3{color:var(--ink);font-weight:800;letter-spacing:-.025em;line-height:1.08;}\n#mxf-root h1{font-size:clamp(34.2px,4.59vw,57.6px);}\n#mxf-root h2{font-size:clamp(27px,3.6vw,43.2px);}\n#mxf-root h3{font-size:19px;letter-spacing:-.012em;}\n#mxf-root p{line-height:1.68;}\n#mxf-root .mxf_wrap{width:var(--wrap);margin:0 auto;}\n#mxf-root .mxf_section{position:relative;padding:104px 0;}\n#mxf-root .mxf_tint{background:var(--paper-2);}\n#mxf-root .mxf_dark{background:var(--dark);color:var(--dark-text);}\n#mxf-root .mxf_dark h1,#mxf-root .mxf_dark h2,#mxf-root .mxf_dark h3{color:#fff!important;}\n#mxf-root .mxf_head{max-width:790px;margin-bottom:52px;}\n#mxf-root .mxf_head.--center{margin-left:auto;margin-right:auto;text-align:center;}\n#mxf-root .mxf_head.--center .mxf_eyebrow{justify-content:center;}\n#mxf-root .mxf_lead{max-width:700px;margin-top:16px;color:var(--ink-2);font-size:clamp(16px,1.35vw,18.5px);}\n#mxf-root .mxf_eyebrow{display:inline-flex;align-items:center;gap:8px;margin-bottom:18px;color:var(--mag);font-family:var(--mono);font-size:12px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;}\n#mxf-root .mxf_eyebrow::before{content:\"\";width:22px;height:2px;border-radius:2px;background:currentColor;}\n#mxf-root .mxf_dark .mxf_eyebrow{color:var(--aqua);}\n#mxf-root 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.mxf_btn--ghost:hover{border-color:var(--aqua);color:var(--aqua);box-shadow:0 14px 34px rgba(20,224,192,.14);}\n#mxf-root .mxf_btn--light{border-color:var(--line);background:#fff;color:var(--ink);box-shadow:0 8px 22px rgba(18,8,29,.08);}\n#mxf-root .mxf_btn--light:hover{border-color:var(--mag);color:var(--mag);box-shadow:0 16px 36px rgba(222,9,127,.14);}\n\n\/* Full-width Elementor integration *\/\n.elementor-widget-html:has(#mxf-root),\n.elementor-widget-html:has(#mxf-root)>.elementor-widget-container{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;}\n\n\/* Dark hero and transparent white navigation on desktop *\/\n@media(min-width:1041px){\n  #mxf-root{margin-top:calc(var(--header-overlap) * -1);}\n  \/* Desktop hero clearance is applied after the base hero rule below. *\/\n  body.mxf-faq-page #mxr-header-root,\n  body.mxf-faq-page .mxr_header_chrome{position:relative;z-index:9500;background:transparent!important;}\n  body.mxf-faq-page #mxr-hdr{background:transparent!important;background-color:transparent!important;background-image:none!important;border-color:transparent!important;box-shadow:none!important;-webkit-backdrop-filter:none!important;backdrop-filter:none!important;}\n  body.mxf-faq-page #mxr-hdr.--sc{background:rgba(18,8,29,.90)!important;background-color:rgba(18,8,29,.90)!important;border-color:rgba(255,255,255,.08)!important;box-shadow:0 10px 30px rgba(18,8,29,.16)!important;-webkit-backdrop-filter:blur(16px)!important;backdrop-filter:blur(16px)!important;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-in{background:transparent!important;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-nav a,\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-login{color:#f6f1fa!important;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-nav a:hover{color:#fff!important;background:rgba(255,255,255,.07)!important;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-login svg{stroke:currentColor!important;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-logo img{transition:filter .2s ease,opacity .2s ease;}\n  body.mxf-faq-page #mxr-hdr .mxr_hdr-logo img.mxf-header-logo-white-fallback{filter:brightness(0) invert(1);}\n}\n\n\/* Hero *\/\n#mxf-root .mxf_hero{position:relative;padding:100px 0 98px;overflow:hidden;background:radial-gradient(920px 540px at 50% -9%,rgba(222,9,127,.28),transparent 62%),radial-gradient(700px 450px at 2% 88%,rgba(61,123,255,.14),transparent 62%),radial-gradient(700px 450px at 98% 84%,rgba(20,224,192,.12),transparent 62%),var(--dark);}\n\n\/* Keep the desktop hero content clear of the transparent header.\n   This is deliberately declared after the base hero padding so it cannot be overridden. *\/\n@media(min-width:1041px){\n  #mxf-root .mxf_hero{padding-top:200px!important;}\n}\n#mxf-root .mxf_hero::before{content:\"\";position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.035) 1px,transparent 1px);background-size:56px 56px;mask-image:radial-gradient(950px 660px at 50% 18%,#000 24%,transparent 78%);-webkit-mask-image:radial-gradient(950px 660px at 50% 18%,#000 24%,transparent 78%);pointer-events:none;}\n#mxf-root .mxf_hero-inner{position:relative;z-index:1;display:grid;grid-template-columns:minmax(0,.95fr) minmax(400px,1.05fr);gap:64px;align-items:center;}\n#mxf-root .mxf_hero-copy .mxf_eyebrow{color:var(--aqua);}\n#mxf-root .mxf_hero h1{max-width:790px;color:#fff!important;}\n#mxf-root .mxf_hero-sub{max-width:690px;margin-top:24px;color:var(--dark-muted);font-size:clamp(16px,1.45vw,19px);}\n#mxf-root .mxf_hero-sub strong{color:#fff;}\n#mxf-root .mxf_hero-actions{display:flex;flex-wrap:wrap;gap:14px;margin-top:32px;}\n#mxf-root .mxf_proof{display:flex;flex-wrap:wrap;gap:10px;margin-top:30px;}\n#mxf-root .mxf_chip{display:inline-flex;align-items:center;gap:8px;padding:8px 13px;border:1px solid var(--dark-line);border-radius:999px;background:rgba(255,255,255,.045);color:#ddd5e7;font-size:12px;font-weight:700;}\n#mxf-root .mxf_chip i{color:var(--aqua);font-size:12px;}\n\n#mxf-root .mxf_support-panel{position:relative;overflow:hidden;border:1px solid var(--dark-line);border-radius:24px;background:linear-gradient(180deg,rgba(33,21,52,.86),rgba(18,10,28,.95));box-shadow:0 34px 90px rgba(0,0,0,.38);}\n#mxf-root .mxf_support-panel::before{content:\"\";position:absolute;inset:0;background:radial-gradient(460px 240px at 58% 14%,rgba(222,9,127,.19),transparent 70%);pointer-events:none;}\n#mxf-root .mxf_panel-bar{position:relative;z-index:2;display:flex;align-items:center;gap:8px;padding:14px 18px;border-bottom:1px solid var(--dark-line);color:#8f839d;font-family:var(--mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;}\n#mxf-root .mxf_panel-dots{display:flex;gap:6px;}\n#mxf-root .mxf_panel-dots 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mxf-query{0%,8%{width:0;}38%,78%{width:100%;}90%,100%{width:0;}}\n#mxf-root .mxf_support-path{display:grid;gap:12px;margin-top:18px;}\n#mxf-root .mxf_support-step{display:grid;grid-template-columns:42px 1fr auto;gap:13px;align-items:center;padding:16px;border:1px solid var(--dark-line);border-radius:14px;background:rgba(255,255,255,.035);}\n#mxf-root .mxf_support-step-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:12px;background:rgba(222,9,127,.13);color:var(--mag-soft);}\n#mxf-root .mxf_support-step:nth-child(2) .mxf_support-step-icon{background:rgba(61,123,255,.12);color:#7aa5ff;}\n#mxf-root .mxf_support-step:nth-child(3) .mxf_support-step-icon{background:rgba(20,224,192,.10);color:var(--aqua);}\n#mxf-root .mxf_support-step b{display:block;color:#fff;font-size:13px;}\n#mxf-root .mxf_support-step small{display:block;margin-top:3px;color:#8f839d;font-family:var(--mono);font-size:9.5px;line-height:1.5;}\n#mxf-root .mxf_support-step-status{color:var(--aqua);font-family:var(--mono);font-size:9px;letter-spacing:.08em;text-transform:uppercase;}\n#mxf-root .mxf_panel-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:18px;}\n#mxf-root .mxf_panel-stat{padding:15px 12px;border:1px solid var(--dark-line);border-radius:12px;background:rgba(255,255,255,.03);text-align:center;}\n#mxf-root .mxf_panel-stat b{display:block;color:#fff;font-family:var(--mono);font-size:19px;font-weight:600;}\n#mxf-root .mxf_panel-stat span{display:block;margin-top:3px;color:var(--dark-muted);font-size:10.5px;font-weight:600;}\n\n\/* Search controls *\/\n#mxf-root .mxf_controls-shell{position:relative;z-index:20;margin-top:-34px;}\n#mxf-root .mxf_controls{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;align-items:center;padding:18px;border:1px solid var(--line);border-radius:18px;background:#fff;box-shadow:0 18px 52px rgba(18,8,29,.12);}\n#mxf-root .mxf_search{position:relative;}\n#mxf-root .mxf_search>i{position:absolute;z-index:2;left:18px;top:50%;transform:translateY(-50%);color:var(--mag);font-size:14px;pointer-events:none;}\n#mxf-root .mxf_search-input{width:100%;min-height:54px;padding:14px 52px 14px 47px;border:1px solid var(--line);border-radius:13px;background:var(--paper-2);color:var(--ink);font-size:15px;outline:none;transition:border-color .2s ease,box-shadow .2s ease,background .2s ease;}\n#mxf-root .mxf_search-input::placeholder{color:#93879e;}\n#mxf-root .mxf_search-input:focus{border-color:rgba(222,9,127,.45);background:#fff;box-shadow:0 0 0 4px rgba(222,9,127,.08);}\n#mxf-root .mxf_search-clear{position:absolute;right:10px;top:50%;display:none;width:34px;height:34px;place-items:center;transform:translateY(-50%);border:0;border-radius:9px;background:transparent;color:#82758f;}\n#mxf-root .mxf_search-clear.--show{display:grid;}\n#mxf-root .mxf_search-clear:hover{background:#f0e9f3;color:var(--mag);}\n#mxf-root .mxf_expand-all{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:52px;padding:13px 20px;border:1px solid #ded3e6;border-radius:12px;background:#fff;color:var(--ink);font-size:13px;font-weight:700;white-space:nowrap;transition:transform .2s ease,border-color .2s ease,color .2s ease,box-shadow .2s ease;}\n#mxf-root .mxf_expand-all:hover{transform:translateY(-2px);border-color:var(--mag);color:var(--mag);box-shadow:0 12px 28px rgba(222,9,127,.12);}\n#mxf-root .mxf_search-status{grid-column:1\/-1;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 4px;color:var(--ink-2);font-size:12.5px;}\n#mxf-root .mxf_search-status[hidden]{display:none;}\n#mxf-root .mxf_search-status strong{color:var(--mag);}\n#mxf-root .mxf_search-clear-link{padding:0;border:0;background:transparent;color:var(--mag);font-size:12px;font-weight:700;text-decoration:underline;text-underline-offset:3px;}\n#mxf-root .mxf_search-clear-link:hover{color:var(--mag-deep);}\n\n\/* FAQ layout *\/\n#mxf-root .mxf_faq-intro{padding-bottom:50px;}\n#mxf-root .mxf_faq-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:48px;align-items:start;}\n#mxf-root .mxf_sidebar{position:sticky;top:120px;}\n#mxf-root .mxf_sidebar-card{padding:22px;border:1px solid var(--line);border-radius:18px;background:#fff;box-shadow:0 14px 40px rgba(18,8,29,.06);}\n#mxf-root .mxf_sidebar-label{display:block;margin-bottom:14px;color:#8b7e98;font-family:var(--mono);font-size:9.5px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;}\n#mxf-root .mxf_category-nav{display:grid;gap:7px;}\n#mxf-root .mxf_category-link{display:grid;grid-template-columns:34px 1fr auto;gap:10px;align-items:center;width:100%;padding:10px;border:1px solid transparent;border-radius:12px;background:transparent;color:var(--ink-2);text-align:left;transition:background .2s ease,border-color .2s ease,color .2s ease;}\n#mxf-root 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b{display:block;font-size:13px;}\n#mxf-root .mxf_sidebar-help p{margin-top:6px;color:var(--ink-2);font-size:12px;}\n#mxf-root .mxf_sidebar-help a{display:inline-flex;align-items:center;gap:7px;margin-top:12px;color:var(--mag);font-size:12px;font-weight:700;}\n#mxf-root .mxf_sidebar-help a i{font-size:10px;transition:transform .2s ease;}\n#mxf-root .mxf_sidebar-help a:hover i{transform:translateX(4px);}\n\n#mxf-root .mxf_faq-content{min-width:0;}\n#mxf-root .mxf_category{scroll-margin-top:125px;margin-bottom:72px;}\n#mxf-root .mxf_category:last-child{margin-bottom:0;}\n#mxf-root .mxf_category[hidden]{display:none!important;}\n#mxf-root .mxf_category-head{display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;margin-bottom:22px;padding-bottom:19px;border-bottom:1px solid var(--line);}\n#mxf-root .mxf_category-head-icon{width:48px;height:48px;display:grid;place-items:center;border-radius:14px;background:rgba(222,9,127,.09);color:var(--mag);font-size:18px;}\n#mxf-root .mxf_category:nth-child(3n+2) .mxf_category-head-icon{background:rgba(61,123,255,.09);color:var(--blue);}\n#mxf-root .mxf_category:nth-child(3n+3) .mxf_category-head-icon{background:rgba(20,224,192,.11);color:var(--aqua-deep);}\n#mxf-root .mxf_category-kicker{display:block;margin-bottom:5px;color:#8b7e98;font-family:var(--mono);font-size:9px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;}\n#mxf-root .mxf_category-head h2{font-size:clamp(25px,2.7vw,34px);}\n#mxf-root .mxf_category-total{padding:8px 11px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink-2);font-family:var(--mono);font-size:9px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;}\n#mxf-root .mxf_items{display:grid;gap:13px;}\n#mxf-root .mxf_item{overflow:hidden;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:0 7px 26px rgba(18,8,29,.04);opacity:0;transform:translateY(18px);transition:opacity .6s ease,transform .6s ease,border-color .25s ease,box-shadow .25s ease;}\n#mxf-root .mxf_item.--in{opacity:1;transform:none;}\n#mxf-root .mxf_item:hover{border-color:rgba(222,9,127,.25);box-shadow:0 16px 38px rgba(18,8,29,.08);}\n#mxf-root .mxf_item.--open{border-color:rgba(222,9,127,.30);box-shadow:0 18px 44px rgba(18,8,29,.09);}\n#mxf-root .mxf_question{position:relative;display:grid;grid-template-columns:1fr 38px;gap:18px;align-items:center;width:100%;padding:22px 23px;border:0;background:#fff;color:var(--ink);text-align:left;}\n#mxf-root .mxf_question::before{content:\"\";position:absolute;inset:0 auto 0 0;width:3px;background:linear-gradient(180deg,var(--mag),var(--mag-soft));opacity:0;transition:opacity .2s ease;}\n#mxf-root .mxf_item.--open .mxf_question::before{opacity:1;}\n#mxf-root .mxf_question-text{font-size:15.5px;font-weight:700;line-height:1.5;}\n#mxf-root .mxf_toggle-icon{position:relative;width:38px;height:38px;display:grid;place-items:center;border:1px solid var(--line);border-radius:11px;background:var(--paper-2);color:var(--mag);transition:transform .25s ease,background .2s ease,border-color .2s ease;}\n#mxf-root .mxf_toggle-icon::before,#mxf-root .mxf_toggle-icon::after{content:\"\";position:absolute;width:13px;height:2px;border-radius:2px;background:currentColor;transition:transform .25s ease;}\n#mxf-root .mxf_toggle-icon::after{transform:rotate(90deg);}\n#mxf-root .mxf_item.--open .mxf_toggle-icon{border-color:rgba(222,9,127,.22);background:rgba(222,9,127,.07);transform:rotate(180deg);}\n#mxf-root .mxf_item.--open .mxf_toggle-icon::after{transform:rotate(0);}\n#mxf-root .mxf_answer{height:0;overflow:hidden;transition:height .34s ease;}\n#mxf-root .mxf_answer-inner{padding:0 76px 24px 23px;color:var(--ink-2);font-size:14.5px;}\n#mxf-root .mxf_answer-inner p+p{margin-top:12px;}\n#mxf-root .mxf_answer-inner a{color:var(--mag);font-weight:700;text-decoration:underline;text-decoration-color:rgba(222,9,127,.30);text-decoration-thickness:2px;text-underline-offset:3px;}\n#mxf-root .mxf_answer-inner a:hover{color:var(--mag-deep);text-decoration-color:currentColor;}\n#mxf-root .mxf_no-results{display:none;min-height:250px;place-items:center;padding:42px;border:1px dashed #d9cede;border-radius:18px;background:#fff;text-align:center;}\n#mxf-root .mxf_no-results.--show{display:grid;}\n#mxf-root .mxf_no-results i{width:54px;height:54px;display:grid;place-items:center;margin:0 auto 16px;border-radius:15px;background:rgba(222,9,127,.08);color:var(--mag);font-size:20px;}\n#mxf-root .mxf_no-results h3{font-size:20px;}\n#mxf-root .mxf_no-results p{max-width:520px;margin-top:9px;color:var(--ink-2);font-size:14px;}\n\n\/* Guidance strip *\/\n#mxf-root .mxf_guidance-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;}\n#mxf-root .mxf_guidance-card{padding:28px;border:1px solid var(--line);border-radius:18px;background:#fff;box-shadow:0 12px 38px rgba(18,8,29,.05);}\n#mxf-root .mxf_guidance-icon{width:45px;height:45px;display:grid;place-items:center;margin-bottom:17px;border-radius:13px;background:rgba(222,9,127,.09);color:var(--mag);}\n#mxf-root .mxf_guidance-card:nth-child(2) .mxf_guidance-icon{background:rgba(61,123,255,.09);color:var(--blue);}\n#mxf-root .mxf_guidance-card:nth-child(3) .mxf_guidance-icon{background:rgba(20,224,192,.11);color:var(--aqua-deep);}\n#mxf-root .mxf_guidance-card h3{font-size:17px;}\n#mxf-root .mxf_guidance-card p{margin-top:8px;color:var(--ink-2);font-size:13.5px;}\n#mxf-root .mxf_guidance-card a{display:inline-flex;align-items:center;gap:7px;margin-top:14px;color:var(--mag);font-size:12.5px;font-weight:700;}\n#mxf-root .mxf_guidance-card a i{font-size:10px;transition:transform .2s ease;}\n#mxf-root .mxf_guidance-card a:hover i{transform:translateX(4px);}\n\n\/* Final CTA *\/\n#mxf-root .mxf_final{padding-top:0;}\n#mxf-root .mxf_final-panel{position:relative;overflow:hidden;padding:72px 56px;border-radius:28px;background:radial-gradient(600px 320px at 15% 0%,rgba(255,79,174,.35),transparent 60%),radial-gradient(520px 300px at 90% 100%,rgba(20,224,192,.22),transparent 60%),var(--dark);box-shadow:0 34px 90px rgba(18,8,29,.30);color:var(--dark-text);text-align:center;}\n#mxf-root .mxf_final-panel h2{max-width:820px;margin:0 auto;color:#fff!important;}\n#mxf-root .mxf_final-panel p{max-width:720px;margin:16px auto 0;color:var(--dark-muted);font-size:16px;}\n#mxf-root .mxf_final-actions{display:flex;flex-wrap:wrap;justify-content:center;gap:14px;margin-top:30px;}\n#mxf-root .mxf_final-checks{display:flex;flex-wrap:wrap;justify-content:center;gap:10px 24px;margin-top:30px;color:var(--dark-muted);font-family:var(--mono);font-size:10px;letter-spacing:.08em;text-transform:uppercase;}\n#mxf-root .mxf_final-checks span::before{content:\"\\2713\";margin-right:8px;color:var(--aqua);font-weight:800;}\n\n@media(max-width:1120px){\n  #mxf-root .mxf_hero-inner{grid-template-columns:minmax(0,.9fr) minmax(390px,1.1fr);gap:42px;}\n  #mxf-root .mxf_faq-layout{grid-template-columns:245px minmax(0,1fr);gap:34px;}\n}\n@media(max-width:960px){\n  #mxf-root .mxf_section{padding:82px 0;}\n  #mxf-root .mxf_hero{padding:84px 0 84px;}\n  #mxf-root .mxf_hero-inner{grid-template-columns:1fr;}\n  #mxf-root .mxf_hero-copy{max-width:790px;margin:0 auto;text-align:center;}\n  #mxf-root .mxf_hero-copy .mxf_eyebrow{justify-content:center;}\n  #mxf-root .mxf_hero h1,#mxf-root .mxf_hero-sub{margin-left:auto;margin-right:auto;}\n  #mxf-root .mxf_hero-actions,#mxf-root .mxf_proof{justify-content:center;}\n  #mxf-root .mxf_support-panel{max-width:760px;margin:0 auto;}\n  #mxf-root .mxf_faq-layout{grid-template-columns:1fr;}\n  #mxf-root .mxf_sidebar{position:relative;top:auto;}\n  #mxf-root .mxf_sidebar-card{padding:14px;}\n  #mxf-root .mxf_category-nav{display:flex;overflow-x:auto;padding-bottom:2px;scrollbar-width:none;}\n  #mxf-root .mxf_category-nav::-webkit-scrollbar{display:none;}\n  #mxf-root .mxf_category-link{flex:0 0 auto;grid-template-columns:30px 1fr auto;min-width:max-content;}\n  #mxf-root .mxf_category-icon{width:30px;height:30px;}\n  #mxf-root .mxf_sidebar-help{display:none;}\n}\n@media(max-width:720px){\n  #mxf-root{--wrap:min(100% - 30px,1380px);}\n  #mxf-root .mxf_section{padding:68px 0;}\n  #mxf-root .mxf_hero{padding:68px 0 76px;}\n  #mxf-root .mxf_hero h1{font-size:clamp(36px,11vw,52px);}\n  #mxf-root .mxf_mark{white-space:normal;}\n  #mxf-root .mxf_hero-actions .mxf_btn{width:100%;}\n  #mxf-root .mxf_support-panel{border-radius:20px;}\n  #mxf-root .mxf_panel-body{padding:20px;}\n  #mxf-root .mxf_support-step{grid-template-columns:38px 1fr;}\n  #mxf-root .mxf_support-step-icon{width:38px;height:38px;}\n  #mxf-root .mxf_support-step-status{display:none;}\n  #mxf-root .mxf_panel-stats{grid-template-columns:1fr;}\n  #mxf-root .mxf_panel-stat{display:flex;align-items:center;justify-content:space-between;text-align:left;}\n  #mxf-root .mxf_panel-stat span{margin-top:0;}\n  #mxf-root .mxf_controls-shell{margin-top:-28px;}\n  #mxf-root .mxf_controls{grid-template-columns:1fr;padding:12px;border-radius:15px;}\n  #mxf-root .mxf_expand-all{width:100%;}\n  #mxf-root .mxf_faq-layout{gap:30px;}\n  #mxf-root .mxf_category{margin-bottom:58px;scroll-margin-top:100px;}\n  #mxf-root .mxf_category-head{grid-template-columns:auto 1fr;}\n  #mxf-root .mxf_category-total{grid-column:2;justify-self:start;}\n  #mxf-root .mxf_question{grid-template-columns:1fr 36px;padding:19px 18px;}\n  #mxf-root .mxf_answer-inner{padding:0 18px 21px;}\n  #mxf-root .mxf_guidance-grid{grid-template-columns:1fr;}\n  #mxf-root .mxf_final-panel{padding:54px 24px;border-radius:22px;}\n}\n@media(prefers-reduced-motion:reduce){\n  #mxf-root *,#mxf-root *::before,#mxf-root *::after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;}\n  #mxf-root .mxf_item{opacity:1;transform:none;}\n}\n\n\n\/* =========================================================\n   APPROVED FULL-BLEED FAQ PAGE SYSTEM\n========================================================= *\/\n#mxf-root{\n  margin-top:calc(var(--header-overlap) * -1)!important;\n  margin-left:calc(50% - 50vw)!important;\n  margin-right:calc(50% - 50vw)!important;\n  margin-bottom:0!important;\n}\n\n.elementor-widget-html:has(#mxf-root),\n.elementor-widget-html:has(#mxf-root)>.elementor-widget-container,\n.elementor-element.elementor-widget-html:has(#mxf-root){\n  width:100%!important;\n  max-width:none!important;\n  margin:0!important;\n  padding:0!important;\n  overflow:visible!important;\n}\n\nbody.mxf-faq-page :is(\n  .elementor-widget-html,\n  .elementor-widget-container,\n  .elementor-element,\n  .elementor-section,\n  .elementor-container,\n  .elementor-column,\n  .elementor-widget-wrap,\n  .e-con,\n  .e-con-inner,\n  .site-main,\n  .site-content,\n  main,\n  article\n):has(#mxf-root){\n  margin-top:0!important;\n  margin-bottom:0!important;\n  padding-top:0!important;\n  padding-bottom:0!important;\n}\n\nbody.mxf-faq-page :is(.elementor-widget-html,.elementor-element,.e-con,.e-con-inner):has(#mxf-root){\n  --widgets-spacing:0px!important;\n  gap:0!important;\n}\n\nbody.mxf-faq-page{\n  margin-top:0!important;\n  padding-top:0!important;\n  overflow-x:clip;\n  background:var(--dark)!important;\n}\n\nbody.mxf-faq-page #mxr-header-root,\nbody.mxf-faq-page .mxr_header_chrome,\nbody.mxf-faq-page #mxr-hdr,\nbody.mxf-faq-page #site-header,\nbody.mxf-faq-page #site-header .elementor-element-24095b8,\nbody.mxf-faq-page #site-header .elementor-element-24095b8>.e-con-inner,\nbody.mxf-faq-page #site-header .elementor-element-eb5c171,\nbody.mxf-faq-page #site-header .elementor-element-eb5c171>.e-con-inner{\n  position:relative;\n  z-index:9500;\n  background:transparent!important;\n  background-color:transparent!important;\n  background-image:none!important;\n  border-color:transparent!important;\n  box-shadow:none!important;\n  -webkit-backdrop-filter:none!important;\n  backdrop-filter:none!important;\n}\n\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-in{background:transparent!important}\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-nav a,\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-login{color:#f6f1fa!important}\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-nav a:hover{\n  color:#fff!important;\n  background:rgba(255,255,255,.07)!important;\n}\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-login svg{stroke:currentColor!important}\nbody.mxf-faq-page #mxr-hdr .mxr_hdr-logo img.mxf-header-logo-white-fallback,\nbody.mxf-faq-page #site-header .rivax-logo img{filter:brightness(0) invert(1)!important}\n\nbody.mxf-faq-page #mxr-hdr.--sc{\n  background:rgba(18,8,29,.92)!important;\n  background-color:rgba(18,8,29,.92)!important;\n  border-bottom:1px solid rgba(255,255,255,.08)!important;\n  box-shadow:0 10px 30px rgba(18,8,29,.18)!important;\n  -webkit-backdrop-filter:blur(16px)!important;\n  backdrop-filter:blur(16px)!important;\n}\n\n#mxf-root .mxf_hero{\n  --mxf-orbit-x:0px;\n  --mxf-orbit-y:0px;\n  min-height:650px;\n  padding:\n    calc(var(--header-overlap) + 76px)\n    0\n    76px!important;\n}\n\n#mxf-root .mxf_hero-inner{\n  position:relative;\n  z-index:3;\n  display:block;\n}\n\n#mxf-root .mxf_hero-copy{\n  width:min(940px,100%);\n  margin-inline:auto;\n  text-align:center;\n}\n\n#mxf-root .mxf_hero-copy .mxf_eyebrow{justify-content:center}\n#mxf-root .mxf_hero h1,\n#mxf-root .mxf_hero-sub{margin-inline:auto}\n#mxf-root .mxf_hero-actions{justify-content:center}\n#mxf-root .mxf_support-panel,\n#mxf-root .mxf_proof,\n#mxf-root .mxf_controls-shell{display:none!important}\n\n#mxf-root .mxf_scroll-cue{\n  position:relative;\n  z-index:4;\n  display:inline-flex;\n  flex-direction:column;\n  align-items:center;\n  gap:9px;\n  margin-top:24px;\n  color:#d9d0e2;\n  font-size:10.5px;\n  font-weight:750;\n  letter-spacing:.11em;\n  line-height:1.2;\n  text-transform:uppercase;\n  transition:color .2s ease,transform .2s ease;\n}\n#mxf-root .mxf_scroll-cue i{\n  display:grid;\n  width:40px;\n  height:40px;\n  place-items:center;\n  border:1px solid rgba(255,255,255,.20);\n  border-radius:50%;\n  background:rgba(255,255,255,.045);\n  color:var(--aqua);\n  font-size:13px;\n  box-shadow:0 12px 30px rgba(0,0,0,.14);\n  animation:mxfScrollCue 1.8s ease-in-out infinite;\n}\n#mxf-root .mxf_scroll-cue:hover{\n  color:#fff;\n  transform:translateY(2px);\n}\n@keyframes mxfScrollCue{\n  0%,100%{transform:translateY(0)}\n  50%{transform:translateY(5px)}\n}\n\n#mxf-root .mxf_hero-orbits{\n  position:absolute;\n  inset:0;\n  z-index:1;\n  overflow:hidden;\n  pointer-events:none;\n}\n#mxf-root .mxf_orbit,\n#mxf-root .mxf_orbit-core{\n  position:absolute;\n  left:76%;\n  top:48%;\n  border-radius:50%;\n  transform:\n    translate(\n      calc(-50% + var(--mxf-orbit-x)),\n      calc(-50% + var(--mxf-orbit-y))\n    );\n  transition:transform .32s cubic-bezier(.22,1,.36,1);\n}\n#mxf-root .mxf_orbit{\n  border:1px solid rgba(255,255,255,.105);\n  box-shadow:\n    inset 0 0 50px rgba(255,255,255,.015),\n    0 0 80px rgba(222,9,127,.035);\n}\n#mxf-root .mxf_orbit--one{\n  width:260px;\n  height:260px;\n  animation:mxfOrbitFloat 10s ease-in-out infinite;\n}\n#mxf-root .mxf_orbit--two{\n  width:430px;\n  height:430px;\n  border-color:rgba(255,79,174,.105);\n  animation:mxfOrbitFloat 13s 1s ease-in-out infinite reverse;\n}\n#mxf-root .mxf_orbit--three{\n  width:610px;\n  height:610px;\n  border-color:rgba(20,224,192,.075);\n  animation:mxfOrbitFloat 16s 2s ease-in-out infinite;\n}\n#mxf-root .mxf_orbit-core{\n  width:82px;\n  height:82px;\n  background:\n    radial-gradient(circle at 34% 30%,rgba(255,255,255,.14),transparent 34%),\n    linear-gradient(145deg,rgba(222,9,127,.32),rgba(20,224,192,.08));\n  border:1px solid rgba(255,255,255,.10);\n  box-shadow:0 26px 70px rgba(0,0,0,.22);\n  animation:mxfCorePulse 6s ease-in-out infinite;\n}\n@keyframes mxfOrbitFloat{\n  0%,100%{margin-top:0;margin-left:0}\n  50%{margin-top:-13px;margin-left:10px}\n}\n@keyframes mxfCorePulse{\n  0%,100%{opacity:.72}\n  50%{opacity:1}\n}\n\n#mxf-root .mxf_faq-intro{\n  padding-top:96px;\n  padding-bottom:54px;\n  background:#fff;\n}\n#mxf-root .mxf_faq-intro .mxf_head{\n  max-width:850px;\n  margin-bottom:48px;\n}\n#mxf-root .mxf_head.--center .mxf_lead{\n  margin-left:auto;\n  margin-right:auto;\n}\n#mxf-root .mxf_faq-tools{\n  display:flex;\n  justify-content:center;\n  margin-top:27px;\n}\n#mxf-root .mxf_expand-all{\n  min-height:48px;\n  padding:12px 18px;\n  border-radius:999px;\n  background:#fff;\n  box-shadow:0 10px 28px rgba(18,8,29,.07);\n}\n\n#mxf-root .mxf_category-head-icon .fa-screwdriver-wrench,\n#mxf-root .mxf_category-icon .fa-screwdriver-wrench{\n  display:inline-block!important;\n  width:auto!important;\n  height:auto!important;\n  font-size:inherit!important;\n  line-height:1!important;\n}\n\n#mxf-root .mxf_locale-bar{\n  margin-top:34px;\n  padding-top:0;\n}\n#mxf-root .mxf_locale{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  gap:11px;\n  color:var(--dark-muted);\n  font-size:11px;\n  line-height:1;\n}\n#mxf-root .mxf_locale-label{\n  font-weight:700;\n  white-space:nowrap;\n}\n#mxf-root .mxf_locale-flag{\n  position:relative;\n  display:inline-flex;\n  width:34px;\n  height:23px;\n  flex:0 0 34px;\n  overflow:hidden;\n  border:1px solid rgba(255,255,255,.22);\n  border-radius:2px;\n  opacity:.68;\n  box-shadow:0 3px 10px rgba(0,0,0,.15);\n  transition:opacity .2s ease,transform .2s ease,border-color .2s ease,box-shadow .2s ease;\n}\n#mxf-root .mxf_locale-flag svg{\n  width:100%;\n  height:100%;\n}\n#mxf-root a.mxf_locale-flag:hover{\n  opacity:1;\n  border-color:var(--aqua);\n  transform:translateY(-1px);\n}\n#mxf-root .mxf_locale-flag[aria-current=\"page\"]{\n  opacity:1;\n  border-color:var(--mag-soft);\n  box-shadow:0 0 0 2px rgba(255,79,174,.14),0 3px 10px rgba(0,0,0,.16);\n}\n#mxf-root .mxf_locale-flag[aria-current=\"page\"]::after{\n  content:\"\";\n  position:absolute;\n  right:1px;\n  bottom:1px;\n  width:5px;\n  height:5px;\n  border:1px solid #fff;\n  border-radius:50%;\n  background:var(--aqua);\n}\n\n#mxf-root .mxf_final,\n#mxf-root .mxf_final-panel,\n#mxf-root>:last-child{margin-bottom:0!important}\n#mxf-root .mxf_final{padding-bottom:0!important}\nbody.mxf-faq-page :is(footer,.site-footer,#footer,.elementor-location-footer){margin-top:0!important}\n\n@media(max-width:1040px){\n  #mxf-root{--header-overlap:150px}\n  #mxf-root .mxf_hero{\n    min-height:0;\n    padding-top:calc(var(--header-overlap) + 168px)!important;\n    padding-bottom:76px!important;\n  }\n  #mxf-root .mxf_hero-copy{max-width:820px}\n  #mxf-root .mxf_orbit,\n  #mxf-root .mxf_orbit-core{left:82%;top:50%}\n  #mxf-root .mxf_orbit--one{width:220px;height:220px}\n  #mxf-root .mxf_orbit--two{width:360px;height:360px}\n  #mxf-root .mxf_orbit--three{width:500px;height:500px}\n  #mxf-root .mxf_locale-flag{\n    width:32px;\n    height:22px;\n    flex-basis:32px;\n  }\n}\n\n@media(max-width:720px){\n  #mxf-root{--header-overlap:126px}\n  #mxf-root .mxf_hero{\n    padding-top:calc(var(--header-overlap) + 132px)!important;\n    padding-bottom:64px!important;\n  }\n  #mxf-root .mxf_hero-inner{width:calc(100% - 28px)}\n  #mxf-root .mxf_hero-actions{\n    display:grid;\n    grid-template-columns:1fr;\n    width:100%;\n  }\n  #mxf-root .mxf_hero-actions .mxf_btn{width:100%}\n  #mxf-root .mxf_scroll-cue{margin-top:21px}\n  #mxf-root .mxf_scroll-cue span{font-size:9.5px}\n  #mxf-root .mxf_orbit,\n  #mxf-root .mxf_orbit-core{\n    left:92%;\n    top:46%;\n    opacity:.72;\n  }\n  #mxf-root .mxf_orbit--one{width:175px;height:175px}\n  #mxf-root .mxf_orbit--two{width:280px;height:280px}\n  #mxf-root .mxf_orbit--three{width:390px;height:390px}\n  #mxf-root .mxf_orbit-core{width:60px;height:60px}\n  #mxf-root .mxf_faq-intro{padding-top:72px}\n  #mxf-root .mxf_locale{gap:9px}\n  #mxf-root .mxf_locale-flag{\n    width:26px;\n    height:18px;\n    flex-basis:26px;\n  }\n}\n\n@media(prefers-reduced-motion:reduce){\n  #mxf-root .mxf_orbit,\n  #mxf-root .mxf_orbit-core,\n  #mxf-root .mxf_scroll-cue i{\n    animation:none!important;\n    transition:none!important;\n  }\n}\n\n\/* MXD presentation consistency *\/\n#mxf-root :where([class*=\"_mark\"],[class*=\"-mark\"]){display:inline!important;white-space:normal!important;text-decoration-line:underline!important;text-decoration-style:solid!important;text-decoration-color:var(--aqua,#14e0c0)!important;text-decoration-thickness:.105em!important;text-decoration-skip-ink:none!important;text-underline-offset:.16em!important;}\n#mxf-root :where([class*=\"_mark\"],[class*=\"-mark\"])>svg{display:none!important;}\n.elementor-element:has(#mxf-root),.elementor-widget-html:has(#mxf-root),.elementor-widget-html:has(#mxf-root)>.elementor-widget-container,#mxf-root,#mxf-root>:last-child{margin-bottom:0!important;padding-bottom:0!important;}\nbody.page-id-2608 main,body.page-id-2608 .site-content,body.page-id-2608 .content-area,body.page-id-2608 .elementor-location-single{margin-bottom:0!important;padding-bottom:0!important;}\n<\/style>\n<section aria-labelledby=\"mxf-page-title\" class=\"mxf_hero mxf_dark\"><div aria-hidden=\"true\" class=\"mxf_hero-orbits\">\n<span class=\"mxf_orbit mxf_orbit--one\"><\/span>\n<span class=\"mxf_orbit mxf_orbit--two\"><\/span>\n<span class=\"mxf_orbit mxf_orbit--three\"><\/span>\n<span class=\"mxf_orbit-core\"><\/span>\n<\/div>\n<div class=\"mxf_wrap mxf_hero-inner\">\n<div class=\"mxf_hero-copy\">\n<span class=\"mxf_eyebrow\">My MX Data support<\/span>\n<h1 id=\"mxf-page-title\">Answers for <span class=\"mxf_mark\">controlled file exchange<svg aria-hidden=\"true\" preserveaspectratio=\"none\" viewbox=\"0 0 600 32\"><path d=\"M8 16 H592\"><\/path><\/svg><\/span><\/h1>\n<p class=\"mxf_hero-sub\">Find practical answers about access, accounts, data retention, users, notifications and security. The guidance is designed to help you use MX with greater <strong>clarity, control and confidence<\/strong>.<\/p>\n<div class=\"mxf_hero-actions\">\n<a class=\"mxf_btn mxf_btn--primary\" href=\"#mxf-faq-heading\">Browse the FAQs <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-down\"><\/i><\/a>\n<a class=\"mxf_btn mxf_btn--ghost\" href=\"https:\/\/www.mymxdata.com\/en-us\/contact-us\/\">Contact our team <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-right\"><\/i><\/a>\n<\/div><a aria-label=\"Continue to the frequently asked questions\" class=\"mxf_scroll-cue\" href=\"#mxf-faq-heading\">\n<span>Browse the answers<\/span>\n<i aria-hidden=\"true\" class=\"fa-solid fa-arrow-down\"><\/i>\n<\/a>\n<\/div>\n<\/div>\n<\/section>\n<section aria-labelledby=\"mxf-faq-heading\" class=\"mxf_section mxf_faq-intro\">\n<div class=\"mxf_wrap\">\n<div class=\"mxf_head --center\">\n<span class=\"mxf_eyebrow\">Frequently asked questions<\/span>\n<h2 id=\"mxf-faq-heading\">Straightforward guidance for everyday MX use<\/h2>\n<p class=\"mxf_lead\">Use the category navigation or search across every answer. For questions specific to your organization, account configuration or workflow, the My MX Data team can provide more direct support.<\/p>\n<div class=\"mxf_faq-tools\">\n<button aria-pressed=\"false\" class=\"mxf_expand-all\" id=\"mxfExpandAll\" type=\"button\">\n<i aria-hidden=\"true\" class=\"fa-solid fa-plus\"><\/i>\n<span>Expand all answers<\/span>\n<\/button>\n<\/div><\/div>\n<div class=\"mxf_faq-layout\">\n<aside aria-label=\"FAQ categories\" class=\"mxf_sidebar\">\n<div class=\"mxf_sidebar-card\">\n<span class=\"mxf_sidebar-label\">Browse by topic<\/span>\n<nav class=\"mxf_category-nav\">\n<button aria-current=\"true\" class=\"mxf_category-link\" data-target=\"mxf-access\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-link\"><\/i><\/span><span class=\"mxf_category-name\">Access management<\/span><span class=\"mxf_category-count\">01<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-account\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-id-card\"><\/i><\/span><span class=\"mxf_category-name\">Account management<\/span><span class=\"mxf_category-count\">01<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-data\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-database\"><\/i><\/span><span class=\"mxf_category-name\">Data management<\/span><span class=\"mxf_category-count\">03<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-users\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-users-gear\"><\/i><\/span><span class=\"mxf_category-name\">User management<\/span><span class=\"mxf_category-count\">04<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-notifications\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-bell\"><\/i><\/span><span class=\"mxf_category-name\">Notifications<\/span><span class=\"mxf_category-count\">01<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-security\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-shield-halved\"><\/i><\/span><span class=\"mxf_category-name\">Security<\/span><span class=\"mxf_category-count\">02<\/span><\/button>\n<button class=\"mxf_category-link\" data-target=\"mxf-installation\" type=\"button\"><span class=\"mxf_category-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-screwdriver-wrench\"><\/i><\/span><span class=\"mxf_category-name\">Installation &amp; maintenance<\/span><span class=\"mxf_category-count\">01<\/span><\/button>\n<\/nav>\n<div class=\"mxf_sidebar-help\">\n<b>Need a more specific answer?<\/b>\n<p>Speak with the team about your account, users or intended file exchange workflow.<\/p>\n<a href=\"https:\/\/www.mymxdata.com\/en-us\/contact-us\/\">Contact My MX Data <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-right\"><\/i><\/a>\n<\/div>\n<\/div>\n<\/aside>\n<div class=\"mxf_faq-content\">\n<section class=\"mxf_category\" data-category=\"access management\" id=\"mxf-access\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-link\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 01<\/span><h2>Access management<\/h2><\/div>\n<span class=\"mxf_category-total\">1 answer<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"connect reconnect company access inactivity email address account\">\n<h3><button aria-controls=\"mxf-answer-1\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-1\" type=\"button\"><span class=\"mxf_question-text\">I want to connect or reconnect to a company within MX.<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-1\" class=\"mxf_answer\" id=\"mxf-answer-1\" role=\"region\"><div class=\"mxf_answer-inner\"><p>If you have lost access, first check with the person or organization that created your account. Access can be affected by inactivity or by an email address mismatch.<\/p><p>To connect or reconnect, contact the company providing the MX accounts. They can normally reapply on your behalf or review your access. See the <a href=\"https:\/\/www.mymxdata.com\/en-us\/reconnect\/\">MX reconnection guidance<\/a> for the next steps.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"account management upgrade pricing paid account\" id=\"mxf-account\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-id-card\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 02<\/span><h2>Account management<\/h2><\/div>\n<span class=\"mxf_category-total\">1 answer<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"upgrade account paid plan add remove users pricing\">\n<h3><button aria-controls=\"mxf-answer-2\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-2\" type=\"button\"><span class=\"mxf_question-text\">How do I upgrade my account?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-2\" class=\"mxf_answer\" id=\"mxf-answer-2\" role=\"region\"><div class=\"mxf_answer-inner\"><p>Upgrading to a paid account allows your organization to add or remove users within its own MX environment, independently of any existing customer relationship.<\/p><p>Review the available options on the <a href=\"https:\/\/www.mymxdata.com\/en-us\/pricing\/\">My MX Data pricing page<\/a>.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"data management storage retention expiry downloads transaction history audit\" id=\"mxf-data\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-database\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 03<\/span><h2>Data management<\/h2><\/div>\n<span class=\"mxf_category-total\">3 answers<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"how long data stored storage retention expiry date downloads\">\n<h3><button aria-controls=\"mxf-answer-3\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-3\" type=\"button\"><span class=\"mxf_question-text\">How long is data stored?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-3\" class=\"mxf_answer\" id=\"mxf-answer-3\" role=\"region\"><div class=\"mxf_answer-inner\"><p>Data remains available until the configured expiry date is reached or the permitted number of downloads has been completed. These controls allow the exchange to remain available for the required period without leaving access open indefinitely.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"extend life transaction more downloads expiry administrator flexibility\">\n<h3><button aria-controls=\"mxf-answer-4\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-4\" type=\"button\"><span class=\"mxf_question-text\">What if I want to extend the life of a transaction?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-4\" class=\"mxf_answer\" id=\"mxf-answer-4\" role=\"region\"><div class=\"mxf_answer-inner\"><p>An administrator can increase the permitted number of downloads or extend the expiry date. This provides additional flexibility while keeping the exchange under administrative control.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"transaction history record audit what sent recipient downloaded deleted data\">\n<h3><button aria-controls=\"mxf-answer-5\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-5\" type=\"button\"><span class=\"mxf_question-text\">What happens to the history of a transaction?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-5\" class=\"mxf_answer\" id=\"mxf-answer-5\" role=\"region\"><div class=\"mxf_answer-inner\"><p>Although uploaded data is deleted after the configured period, the transaction history is retained. This records what was sent, who it was sent to and whether it was downloaded, helping the organization maintain a clear audit trail.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"user management companies customers colleagues external organizations administrators\" id=\"mxf-users\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-users-gear\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 04<\/span><h2>User management<\/h2><\/div>\n<span class=\"mxf_category-total\">4 answers<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"use account work other companies internal colleagues external organizations\">\n<h3><button aria-controls=\"mxf-answer-6\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-6\" type=\"button\"><span class=\"mxf_question-text\">Can I use our account to work with other companies?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-6\" class=\"mxf_answer\" id=\"mxf-answer-6\" role=\"region\"><div class=\"mxf_answer-inner\"><p>Yes. Your MX administrator can add internal colleagues or external organizations, allowing the account to support controlled file exchanges across different business relationships.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"customer already uses mx email address multiple customers access\">\n<h3><button aria-controls=\"mxf-answer-7\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-7\" type=\"button\"><span class=\"mxf_question-text\">One of my customers already uses MX. What does that mean for me?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-7\" class=\"mxf_answer\" id=\"mxf-answer-7\" role=\"region\"><div class=\"mxf_answer-inner\"><p>MX access is linked to your email address. This allows the same user identity to work across multiple MX customer environments without creating a separate login for every relationship.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"add new users email address company name registration invitation\">\n<h3><button aria-controls=\"mxf-answer-8\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-8\" type=\"button\"><span class=\"mxf_question-text\">How easy is it to add new users?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-8\" class=\"mxf_answer\" id=\"mxf-answer-8\" role=\"region\"><div class=\"mxf_answer-inner\"><p>A new user can be invited using their email address and company name. They then receive an email asking them to complete registration before using MX.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"how many admins administrators account unlimited internal external organization\">\n<h3><button aria-controls=\"mxf-answer-9\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-9\" type=\"button\"><span class=\"mxf_question-text\">How many administrators can an account have?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-9\" class=\"mxf_answer\" id=\"mxf-answer-9\" role=\"region\"><div class=\"mxf_answer-inner\"><p>There is no set limit to the number of administrators in a secure network. An organization can keep administration internal or assign administrators for relevant external organizations, depending on its governance model.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"notifications emails upload download expiry initiator recipients\" id=\"mxf-notifications\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-bell\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 05<\/span><h2>Notifications<\/h2><\/div>\n<span class=\"mxf_category-total\">1 answer<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"automatic email notifications uploaded downloaded expiring initiator recipient\">\n<h3><button aria-controls=\"mxf-answer-10\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-10\" type=\"button\"><span class=\"mxf_question-text\">Are there automatic email notifications?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-10\" class=\"mxf_answer\" id=\"mxf-answer-10\" role=\"region\"><div class=\"mxf_answer-inner\"><p>Yes. MX sends email notifications to the initiator and relevant recipients when data is uploaded, downloaded or approaching expiry, helping users keep track of the exchange.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"security privacy external users engineering data closed address book audit history large files\" id=\"mxf-security\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-shield-halved\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 06<\/span><h2>Security<\/h2><\/div>\n<span class=\"mxf_category-total\">2 answers<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"external users see each other privacy multiple recipients paying customer visibility\">\n<h3><button aria-controls=\"mxf-answer-11\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-11\" type=\"button\"><span class=\"mxf_question-text\">Can external users see each other?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-11\" class=\"mxf_answer\" id=\"mxf-answer-11\" role=\"region\"><div class=\"mxf_answer-inner\"><p>No. Only the paying customer has visibility of every user in its MX environment. When data is sent to multiple recipients, external users are not shown the identities of other recipients.<\/p><\/div><\/div>\n<\/article>\n<article class=\"mxf_item\" data-search=\"not sending engineering data general business files controlled address book large data audit history\">\n<h3><button aria-controls=\"mxf-answer-12\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-12\" type=\"button\"><span class=\"mxf_question-text\">What if I am not sending engineering data?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-12\" class=\"mxf_answer\" id=\"mxf-answer-12\" role=\"region\"><div class=\"mxf_answer-inner\"><p>MX can support any business workflow where control, recipient identity, large-file performance and transaction history matter. Engineering is one common use case, but the same controlled exchange model can be applied to legal, finance, healthcare, technology and professional services workflows.<\/p><p>Learn more about the wider <a href=\"https:\/\/www.mymxdata.com\/en-us\/b2b-secure-file-exchange\/\">B2B secure file exchange approach<\/a>.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n<section class=\"mxf_category\" data-category=\"installation maintenance browser web updates over the air ota on site\" id=\"mxf-installation\">\n<div class=\"mxf_category-head\">\n<span class=\"mxf_category-head-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-screwdriver-wrench\"><\/i><\/span>\n<div><span class=\"mxf_category-kicker\">Category 07<\/span><h2>Installation and maintenance<\/h2><\/div>\n<span class=\"mxf_category-total\">1 answer<\/span>\n<\/div>\n<div class=\"mxf_items\">\n<article class=\"mxf_item\" data-search=\"on site install installation browser web maintenance updates ota\">\n<h3><button aria-controls=\"mxf-answer-13\" aria-expanded=\"false\" class=\"mxf_question\" id=\"mxf-question-13\" type=\"button\"><span class=\"mxf_question-text\">Will you need to come on-site to install MX?<\/span><span aria-hidden=\"true\" class=\"mxf_toggle-icon\"><\/span><\/button><\/h3>\n<div aria-labelledby=\"mxf-question-13\" class=\"mxf_answer\" id=\"mxf-answer-13\" role=\"region\"><div class=\"mxf_answer-inner\"><p>No. MX is accessed through a web browser and does not require an on-site software installation. Product updates and maintenance are delivered centrally, reducing the need for customer-side installation work.<\/p><\/div><\/div>\n<\/article>\n<\/div>\n<\/section>\n\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section aria-labelledby=\"mxf-more-help-heading\" class=\"mxf_section mxf_tint\">\n<div class=\"mxf_wrap\">\n<div class=\"mxf_head --center\">\n<span class=\"mxf_eyebrow\">More ways to get help<\/span>\n<h2 id=\"mxf-more-help-heading\">Move from a general answer to the right next step<\/h2>\n<p class=\"mxf_lead\">The FAQ covers common questions. These routes provide more detail when you are reconnecting, reviewing account options or planning a controlled exchange workflow.<\/p>\n<\/div>\n<div class=\"mxf_guidance-grid\">\n<article class=\"mxf_guidance-card\"><span class=\"mxf_guidance-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-link\"><\/i><\/span><h3>Reconnect to an MX company<\/h3><p>Follow the reconnection process when a company relationship or user access needs to be restored.<\/p><a href=\"https:\/\/www.mymxdata.com\/en-us\/reconnect\/\">View reconnection guidance <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-right\"><\/i><\/a><\/article>\n<article class=\"mxf_guidance-card\"><span class=\"mxf_guidance-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-tags\"><\/i><\/span><h3>Review account options<\/h3><p>Compare the available plans when your organization needs more direct control over users and its MX environment.<\/p><a href=\"https:\/\/www.mymxdata.com\/en-us\/pricing\/\">View pricing options <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-right\"><\/i><\/a><\/article>\n<article class=\"mxf_guidance-card\"><span class=\"mxf_guidance-icon\"><i aria-hidden=\"true\" class=\"fa-solid fa-comments\"><\/i><\/span><h3>Discuss your requirements<\/h3><p>Speak with the team about a particular workflow, external relationship or account configuration.<\/p><a href=\"https:\/\/www.mymxdata.com\/en-us\/contact-us\/\">Contact My MX Data <i aria-hidden=\"true\" class=\"fa-solid fa-arrow-right\"><\/i><\/a><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section aria-labelledby=\"mxf-final-heading\" class=\"mxf_section mxf_final\">\n<div class=\"mxf_wrap\">\n<div class=\"mxf_final-panel\">\n<span class=\"mxf_eyebrow\">Still have a question?<\/span>\n<h2 id=\"mxf-final-heading\">Get an answer that reflects your account and workflow<\/h2>\n<p>The My MX Data team can help you understand access, users, account options and how MX can fit a controlled, auditable file exchange process.<\/p>\n<div 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